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Imibuzo ejwayelekile ukubuzwa

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  • Ubani ongabamba iqhaza?
    Noma ubani! Inqobo nje uma unobufakazi obusemthethweni bomazisi, okungukuthi i-ID ye-SA, ipasipoti noma imibhalo yokukhosela, ungabhalisa ukuze uthole amathiphu noma wenze okuthile.
  • Kungani kufanele abantu babhalise?
    Nge-TiPPED, sinyuse imali engenayo cishe ngo-40% ku-Tippee. I-TiPPED ikuvumela ukuthi wenze imali ngaphandle kwemali ebonakalayo. Ihlinzeka ngeplatifomu ephephile futhi evikelekile ongayonga, uyisebenzise futhi wenze ngayo. Ivumela ukusiza kwabangenabhange futhi ivumela ukufakwa kwezezimali. I-TiPPED iyashesha emakethe futhi ikunikeza ikhono lokuhambisana noshintsho lwedijithali umhlaba wethu okulo, okukuvumela ukuthi usazuza endaweni ephephile. Njengoba sonke isitatimende sethu senjongo silungiselela ukulingana, ngekota yokuqala yonyaka ozayo sizobe sethula izinzuzo eziningi zakho kokubili i-TiPPER ne-TIPPEE esijabule ngayo kakhulu, ngakho bukela lesi sikhala!
  • Ingabe iphephile?
    Nakanjani. Ubuchwepheshe besikhwama sethu semali buhambisana no-Ukheshe Technologies, umlingani ohamba phambili we-fintech futhi ibhange labo eliyi-Nedbank. Izikhwama zethu zigcinwe kulesi sikhala futhi inqubo yethu ye-KYC idluliselwa eBhange Lombuso laseNingizimu Afrika.
  • Yini eyenza i-Tipped ihluke kwezinye izinkundla zokukhokha ezinekhodi ye-QR njenge-Snapscan?
    I-TiPPED isebenzisa ama-rails e-Masterpass ngakho-ke lapho usho lokhu, ungasebenzisa noma yiziphi izinhlelo zokusebenza zokubhanga eziku-inthanethi ezilandelayo ukuze uskene futhi uthumele ithiphu. Kungenjalo, ungasebenzisa ikhamera yefoni yakho, i-Zapper noma i-Snapscan. Izinhlelo zokusebenza zebhange: SPOT VodaPay Ibhange Elijwayelekile Absa TelkomPay RMB FNB Nedbank Capitec Okunye, ungase uvule isikhwama sakho semali se-TiPPED futhi ubeke eceleni i-TIPPING allowance njalo ngenyanga. Uyobe usukwazi ukuthinta ngokuqondile usuka ku-TiPPED wallet uye ku-TiPPED wallet.
  • What features are available on Tipped?
    Tipped offers a range of features including: Account balance and transaction history Payment at selected stores Transfer capabilities Cash with drawl at selected store tills Security features authentication, transaction alerts
  • Iluphi uhlelo lokusebenza okufanele ngilulande ukuze ngisebenzise i-TiPPED?
    Isici esikahle mayelana ne-TiPPED ukuthi awudingi uhlelo lokusebenza olulodwa. Ungasebenzisa noma yiziphi izinhlelo zokusebenza zebhange ezilandelayo (esezivele zine-QR Reader eyakhelweyo)I-CapitecFNB KhokhaAbsaNedbank PayI-RMB PayVodapayI-Standard BankI-Zapper njll Odinga ukukwenza nje ukukhomba isifundi sakho se-QR esakhelwe ngaphakathi ekhodini ye-QR yonogada wemoto egcekeni lakhe, khetha inani ofuna ukulithipha bese ucindezela ukukhokha. Kulula kanjalo 🙂
  • Kuthatha isikhathi esingakanani ukuthi inani lethiphu litholakale ku-akhawunti yomamukeli?
    Ukudlulisa kuyashesha futhi kuzofinyeleleka ngokushesha.
  • Wena njengomphakathi ubasiza kanjani onogada bezimoto endaweni yangakini ukuthi bangene ku-TiPPED?
    Okokuqala, siyabonga ngokufuna ukusiza! Ukusuka lapho, idala nje ukuqwashisa endaweni ezungezile ukuze umphakathi wazi ukuthi ikhona nokuthi ungayisebenzisa kanjani.
  • Ingabe onogada bezimoto bayayikhokha imali ye-bay kumqashi wabo?
    Kwezinye izimo, onogada bezimoto bakhokha imali yolayini abayikhethile (eshintshwayo ukuze ifanele wonke umuntu). Lokhu kubekwe phakathi komqashi nonogada bezimoto, kanti imigqa egqame kakhulu kufanele ikhokhe amaphesenti amakhulu, nokho, lesi yisivumelwano phakathi komqashi nonogada bezimoto futhi akuhlangene ne-TiPPED noma i-Center Management. I-TiPPED ikhona ukuze ivumele onogada bezimoto ukuthi bathole imali eyengeziwe ukuze bahambe neholo elikhulu ngezinkonzo abazenzayo.
  • Ingabe onogada bezimoto bayakhokhelwa kwa-Center Management nhlobo?
    Abaphathi Besikhungo abakhokheli onogada bezimoto iholo, futhi abakhokheli ososeshini abangaphansi konogada bezimoto. Onogada bezimoto bathola umholo wabo wonke ngamathiphu akhiqizwa umphakathi. Ukuthipha, nganoma iyiphi indlela, akuphoqelekile. Igcwalisa ingxenye yesibopho somphakathi, isekela isidingo sokukhuthaza umsebenzi. Kwenziwa ngobuhle bezinhliziyo zethu ngezinkonzo esizizwa zisifanele.
  • How do I delete my profile off tipped?
    To delete your profile on tipped, open the tipped app on your device. Look for the three dots icon located at the bottom right corner of the screen and tap on it. From the menu that appears, select 'My Profile'. Scroll down to the bottom of the profile page where you'll find the option to 'Delete Account'. Tap on this option to proceed with deleting your profile from tipped. Confirm any prompts that may appear to complete the deletion process.
  • How do I recover my deleted tipped profile?
    To recover a deleted profile, please reach out to tipped Support for assistance with profile recovery.
  • How to Get an OTP
    To receive a One-Time Password (OTP), start by registering on the platform. Enter your phone number, and we will send an OTP to complete your registration process.
  • I'm not receiving verification codes or OTPs. How can I fix this?
    Ensure you have sufficient cellphone network coverage to receive OTPs. And make sure that the phone number you use to create the account is one where you can receive SMS messages.
  • How to Create an Account
    Download the app, tick the box to acknowledge our Privacy Policy and Terms & Conditions, then click the "Register" button on the main page to create your account.
  • How to Update the App
    To update the app, follow these steps: Open the Google Play Store. Search for our app, "tipped." Tap "Update" if an update is available. Once updated, try registering again.
  • How do I update my personal information on Tipped?
    You can update your personal information, such as your phone number, directly within the app. Navigate to the settings or profile section and select the option to update your information.
  • How long does it take to verify my account?
    Setup will take about 5-10 mins and your wallet will be available immediately after Sign Up has been completed.
  • Why is my Selfie not working for verification?
    If your ID is too old or your appearance has changed a lot, you might have trouble. If retries fail, contact tipped Support for more information.
  • I'm having trouble signing in. What should I do?
    Make sure you have a stable internet connection, as the tipped app requires it to function. If you still have trouble after confirmation of good connection, contact tipped support
  • Unsupported Identification Documents
    Please note that the following documents are not supported for registration: Asylum papers Copies of copies Photos of documents Letters from Home Affairs Birth certificates Temporary IDs Drivers licenses
  • Can I use someone else’s number for my tipped wallet?
    While technically possible if the number isn't already linked to a Wallet, we strongly advise against it as it makes you vulnerable to theft and potential security issues.
  • Permissions and Their Importance
    To ensure a secure and seamless registration process, we require certain permissions: Microphone Access: Needed for proof-of-life verification. Without this permission, registration cannot be completed. Camera Access: Also required for proof-of-life verification. Registration cannot proceed without this permission.
  • How does the Digital Wallet keep my money safe?
    The Digital Wallet uses several layers of security to protect your money: Encryption: Your financial information is scrambled and unreadable by anyone who shouldn't see it. Tokenization: When you make a payment, a unique code is used instead of your actual card number. This way, even if someone intercepts the code, they can't use it. PIN: You need a PIN to access your wallet and make payments.
  • How long does it take for the tipped amount to be available in the receiver's account?
    The transfer is instant and will be accessible immediately.
  • How can I add money to my Digital Wallet?
    You can cash in at a till point with your QR Code or Barcode. You can also transfer money from your bank account to your wallet. See the Onboarding Guide for more information on transactions and how to use these options.
  • What types of payments can I make with the Digital Wallet?
    You can make payments and receive payments with your tipped Wallet. These range from making and receiving EFTS, payments at the till, payments through your Wallet in the App, and payments through bank Accounts. The ‘Transact’ menu captures all the options and the tipped Onboarding Guide will guide you through each type.
  • Time Frame for SMS to Withdraw Money at an ATM
    Please note: SMS notifications for withdrawing money at an ATM can take between 6 to 12 hours to be sent.
  • Time Frame for Transfer of Funds from Tipped Wallet to Personal Bank Account
    Please note: Money transfers work like any normal bank transfer, which can take up to 2 days to reflect. If your tipped wallet balance has updated, the money will clear in your account within the next 48 hours.
  • Are there any fees for using the Digital Wallet?
    Yes. The tipped App allows you to make multiple transactions. Each transaction has its own costs. See the ‘Fees’ section on the screen when making or taking payments.
  • Forgot PIN
    If you've forgotten your PIN, follow these steps: Enter your phone number. Receive an OTP (One-Time PIN). Enter the OTP. Set a new PIN (make sure it's the same PIN in both fields). Attempt to log in with the new PIN.
  • What happens if I lose my phone?
    Security measures (such as a password on your phone) and tipped App security can help prevent access to your Wallet. However, contact the tipped support team immediately to let them know you lost your phone. They can help you disable access to your wallet on the lost device and set it up on your new phone.
  • How do I report any trouble with the tipped app?
    If you experience any difficulty with accessing you account or with using the app please contact our support lines. We will be happy to assist you with any troubleshooting. Contact us on our support lines: Whatsapp: 083 664 9829 Email:support@tipped.biz
  • What should I do if I notice unauthorized activity on my account?
    If you suspect unauthorized activity on your account, please contact our customer support immediately. We will assist you in securing your account and investigating the issue. Our support lines: Whatsapp: 083 664 9829 Email:support@tipped.biz
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